1. Order Processing: Orders are processed 5 business days after payment and final design approval. Processing time varies based on complexity, materials, and workload. Provide the needed date when ordering. Rush orders may be available for an additional fee, subject to approval.

2. Production: Custom items take 1-2 business weeks after processing. Delays due to unforeseen circumstances will be communicated promptly.

3. Shipping: Orders are shipped with an estimated delivery of 2-5 business days, depending on the destination. Tracking information is provided upon shipment. We’re not responsible for carrier or external delays.

4. Order Changes & Cancellations: Once production starts, no changes or cancellations are allowed. Review all order details carefully before finalizing.

5. Custom Orders & Special Requests: Large or highly detailed custom orders may require extended processing. Discuss and confirm special requests before ordering.

By placing an order, you acknowledge and agree to this policy.